Privacy policy

This Privacy Policy explains how Waijai collects, uses, stores, and shares personal information when you visit our website, create an account, buy or sell through the platform, contact support, or use our verification and profile features.

We collect information you provide directly, including your name, email address, phone number, profile details, shop information, purchase or sales history, support messages, and documents or images you choose to upload for verification or account services.

We may also collect technical and usage information automatically, such as IP address, browser type, device information, operating system, pages viewed, links clicked, session activity, approximate location, cookies, and similar tracking technologies.

In some cases, we receive information from service providers, analytics partners, payment processors, social login providers, or other users when it is necessary to provide the service safely.

We may work with analytics and advertising providers to understand how Waijai is used, improve performance, measure campaigns, prevent abuse, and show more relevant content. These partners may use cookies, device identifiers, pixels, and similar technologies.

The information collected may include pages visited, interactions with buttons or content, referral sources, browser details, device type, and general location derived from your connection.

We process personal information when it is necessary to provide our services, perform a contract with you, comply with legal obligations, protect users and the platform, prevent fraud, respond to your requests, or pursue legitimate business interests.

Where required, we rely on your consent, such as for optional cookies, marketing communications, or certain third-party integrations. You may withdraw consent where applicable.

You can update account details from your profile or by contacting us. You may request access, correction, deletion, or a copy of personal information we hold about you, subject to legal and security requirements.

Most browsers allow you to block or delete cookies. Some features, including login, security checks, saved preferences, and checkout flows, may not work correctly without essential cookies.

You can unsubscribe from marketing messages by following the instructions in those messages. We may still send service messages, such as account, security, payment, or policy updates.

We do not sell personal information for money. We may share limited information with vendors and partners that help us operate Waijai, including hosting, analytics, payment processing, security, communication, customer support, and advertising measurement.

We require service providers to use personal information only for the purposes we authorize. We do not knowingly sell or share personal information of anyone under 16 years old.

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, opt out of certain sharing, or receive a portable copy of your personal information.

To protect your account, we may ask for information needed to verify your identity before completing a request. If we cannot fulfill a request, we will explain the reason when required by law.

If you have questions about this Privacy Policy or how we handle personal information, please contact Waijai support through the contact channel available on the website.

Please include enough detail for us to understand your request, but do not send sensitive documents unless we specifically ask for them through a secure channel.